Our “make it right” guarantee

If you're not satisfied with your order, please call us immediately at 800 547 8920. We'll work with you to make it right — period. Our goal is to ensure you’re fully satisfied. 

We set realistic expectations for quality materials and on-time, hassle-free delivery. We expect to meet these targets for you every time, so that there are no surprises along the way.

We also empower our team members to do what's right at all times. That way, we can resolve problems without a lot of back and forth.

Our make it right guarantee starts before we ever connect with our customers … we build strong relationships with mills throughout the Pacific Northwest and Canada. 

We’re also committed to learning and sharing our knowledge to help you deliver enduring cedar projects. When we don’t have immediate answers, we’ll be happy to help you find the answer. 

We are proud members of the Cedar Shake & Shingle Bureau, which sets our industry’s standards and ensures accountability. It also offers a host of resources.